IT Solutions

and Services

UNLOCKING IT EXCELLENCE: YOUR PATH TO SEAMLESS BUSINESS OPERATIONS

About Us

Our story is one of continuous growth and adaptation, driven by the ever-changing landscape of technology. We have assembled a dedicated team of IT experts who bring a wealth of knowledge and experience to every project. Our commitment to staying at the forefront of technological advancements ensures that we deliver cutting-edge Managed IT Solutions to our clients.

At HIOD IT, our core values are ingrained in everything we do. Integrity, reliability, and transparency are the cornerstones of our approach. We prioritise client satisfaction and aim to build lasting partnerships founded on trust. Our mission is to provide top-notch Managed IT Support Services that not only resolve issues but also prevent them, allowing businesses to thrive without IT worries.

With a strong foundation, a commitment to innovation, and a steadfast dedication to our clients, HIOD IT continues to be a leading force in the realm of IT Services in Melbourne, offering tailored solutions that empower businesses to excel in the digital age.

What We Do

AT HIOD IT, WE SPECIALISE IN COLLABORATING WITH SMALL TO MEDIUM BUSINESSES, OFFERING COMPREHENSIVE MANAGEMENT AND MONITORING OF THEIR IT INFRASTRUCTURE.

OUR DEDICATED TEAM OF IT EXPERTS STANDS PREPARED TO ADDRESS ANY AND ALL TECHNICAL CHALLENGES YOU MAY ENCOUNTER. DISCOVER TAILORED IT SOLUTIONS IN AUSTRALIA IN HIOD IT’S SERVICES

Identify Problems

Upon partnering with HIOD IT, our initial step is to conduct a thorough assessment to identify weaknesses and inefficiencies within your company’s IT infrastructure.

Boost Productivity

HIOD IT is dedicated to eliminating obstacles that hinder your company’s progress, resulting in time and cost savings, while alleviating personal stress.

Monitoring

After achieving operational excellence for your company, HIOD IT, remains vigilant, proactively identifying and resolving potential issues before they impact your business.

Managed IT Solutions

At HIOD IT, we’ve invested in state-of-the-art software and cutting-edge technologies to monitor your network 24/7, year-round. Our Managed IT Service are efficient, often detecting and resolving issues before they become apparent to you. Whether it’s a minor spike in CPU usage or another technical challenge, we’re always aware and actively working to resolve it. With HIOD IT, you experience proactive solutions combined with unmatched technology. Discover the pinnacle of Melbourne IT Services today.

VoIP Phone Systems

customer service help desk

Elevate your communication with HIOD IT’s advanced VoIP phone systems. With crystal-clear quality, flexibility, and cost savings, our solutions provide a smarter way to stay connected. Contact us today to explore how VoIP can transform your business communication.

Cloud Computing

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Unlock the power of the cloud with HIOD IT’s cutting-edge cloud computing solutions. Our tailored services offer scalability, security, and accessibility, transforming how you manage data and applications. Discover the limitless possibilities of cloud computing with us today.

Hardware & Software

System

Experience seamless IT procurement with HIOD IT. We offer a streamlined process for acquiring top-quality hardware and software solutions. Our expertise guarantees you receive the right tools to enhance your business’s performance. Additionally, our services are tailored to meet your specific needs. Explore HIOD IT’s procurement services today and discover how we can help.

Why Choose Us?

Tailored Managed IT Solutions – Proactive IT Support – Expertise in IT Services 

Our mission at HIOD IT is to help your business operate more efficiently by managing your IT services, hardware, and network.

As your trusted IT Managed Service provider, we handle the daily maintenance of your IT systems, networking, and overall administration. We also take charge of short- or long-term IT projects, tasks, or expansion requirements to support your growth.

Many businesses find that hiring, training, and retaining in-house IT staff can be expensive and challenging. By choosing HIOD IT as your Managed IT Service provider, you can easily outsource some or all of your IT needs. This approach allows your organization to run more efficiently while saving costs and focusing on your core operations.

Testimonials

HIOD IT has been an integral part of forming and executing our IT strategy. Through their expertise, advice, and knowledge of the industry and products, we have been able to save tens of thousands of dollars from our yearly budget by making our operations more efficient and finding deals specifically tailored to NFPs.

Their service has always been prompt, reliable, and professional, resolving all issues as they have arisen. On many occasions, they have gone above and beyond the contract to provide a level of service we did not expect.

Dan and his team have treated our business like their own and have always been a pleasure to deal with. I have no hesitation in recommending HIOD IT to you and cannot speak highly enough of what they have done for us

Faith logoAlex Attard | General Manager, Faith Christian Church

The team at HIOD IT has proven to be flexible and adaptable in managing our IT systems and resource needs at Neuma Church as we grow and expand.

We value their willingness to understand our long-term goals and work alongside us to develop processes for the future.

The HIOD team has sought to cultivate a healthy business relationship with us and has consistently made the effort to engage with each of our staff members to provide personalised support.

We are happy to recommend their services

Neuma Church

We’ve used HIOD IT since April 2014, and have been continually impressed with their expertise and responsiveness. They have provided a wide range of services to us, including internet optimisation, server upgrades, cloud transition, and monthly systems monitoring.

We highly recommend their services.

acci logoKien Bui, ACCI Missions & Relief

HIOD IT has been managing Casey City Church’s IT assets for about 5 years. As such, I would have no hesitation to endorse them to any other Church or organisation that also has IT needs. HIOD IT oversees desktop support, Server management, our PBX Phone systems, any purchasing of technology assets and also installations of further upgrades. HIOD IT has a wonderful team to manage our IT network, ensuring it is operational 24/7”.

caseycity logoShami, Casey City Church

We love the whole team at HIOD IT. Whether it is answering questions or rolling out new systems they never miss a beat. Always willing and able to find a solution that is right for us. Couldn’t recommend more!

Faith logoNathan McMillan, Faith Christian Church

Cost effective way of keeping your IT up and running smoothly. Give these guys a go!!

core principles logoGene Alessi, Core Principles

BRILLIANT, PATIENT, UNDERSTANDING, INNOVATIVE, EXPERIENCED AND EXTREMELY KNOWLEDGEABLE – The team and HIOD IT really do care about the operation and efficiencies of your business. They aren’t out to make money and do everything they can to find IT solutions that fit your business and budget. We honestly (and literally!) could not do what we do without them. Thank you team – you are amazing and we are beyond grateful for you!

Give LogoRenee, Give. Lux Giftary

HIOD IT has been our IT provider for many years and has demonstrated responsiveness and expertise across many disciplines. They have helped to develop solutions for us for changing email servers, consolidating websites, upgrading server hardware and monitoring network health. I am confident that HIOD IT will continue its excellent performance for many years to come.

Dan at HIOD IT was really easy to deal with, helping us out with many issues.
He spoke our lingo, which made it easy for us to understand what was going on and what needed to happen moving forward.
I would recommend Dan and the team at HIOD IT to anyone for great support!

We have been a client of HIOD IT for over 5 years and have relied on HIOD IT for both recommending, installing, and supporting the entire backbone of our IT systems/infrastructure in our Head Office.

During times of critical need, the team at HIOD IT have been helpful, responsive, professional, and dedicated. I would like to personally thank Dan, our account manager at HIOD IT for the exceptional support he has provided our business and for going above and beyond.

When the COVID-19 pandemic took hold in early 2020, we approached them for additional support. During this time of need, they have aided with the day-to-day support and care of our 80+ store network, while continuing to support and manage our IT backbone.

With a dedicated account manager, I am certain the team at HIOD IT will be able to provide your business with a customised support package as they have done for Wittner.

wittnerJames C | IT Manager | Wittner

HIOD IT has been supporting us for the past 3 years and look after our entire server infrastructure both here in Australia, as well as our New Zealand offices. They have been a very competent unit and have exceeded my expectations every single time. They have proven to be a good alliance and I recommend them without any hesitation.

Totaline logoAun Rizvi, AHI Carrier | Totaline

HIOD IT have provided fantastic customer services to our business for many years now. They understand our unique business structure (church/not for profit) and are accommodating to that. The team also look after us and provide us with great value for money in addition to updating and adapting our IT solutions as our business continues to grow. Would highly recommend HIOD IT for your IT and telecommunications needs.

Faith logoLinita Chongue McMillan | Faith Christian Church

HIOD IT is VERY HIGH on everything. Products, quality, people, service, advice and commitment.

SRC logoRajesh Sethi

The team at HIOD have been looking after our I.T requirements for about 3 years. They manage our network, PC’s and server maintenance. They are responsive and always willing to assist. As a Director of Big Post Pty Ltd I am happy to recommend their services.

Big Post logoDaniel Shanz | Big Post

Dan and the team at HIOD IT provide a number of services including managing our corporate email and website. We are happy to recommend their services.

Buyers choice logoBrett Mansfield | Buyers Choice Home Loan Advisory Services

Since making the decision to move our IT network & services across to HIOD IT back in October 2013, we haven’t looked back. Over this period, they have consistently met and/or exceeded our expectations in terms of response, service delivery and expertise, and have done so at very reasonable rates.
We have come to increasingly rely on HIOD’s services since initially engaging them, and have recently transferred all of our website hosting and development across them as well. I have no hesitation in recommending Dan and his team as IT service providers.

HIOD Telecommunications are a top-shelf company to work with. They have a high level of customer service and are extremely prompt in getting back to you. The highly knowledgeable team makes it even easier to explain your needs without confusion.
I highly recommend their services for a job of any size.

Ready To Get Started?

Use the below contact us form to fill in your details, a friendly HIOD IT staff member will be in touch. 

     

    IT4Change: Empowering Communities Through Technology

    At HIOD IT, we are committed to making a positive impact in our community through the IT4Change Program. This initiative bridges the digital divide by supporting underserved individuals and organizations facing technological challenges.

    Through this program, we refurbish and donate unwanted electronic equipment to local charities and not-for-profits, empowering them to better serve their communities. Moreover, the program helps reduce e-waste, contributing to a more sustainable and connected future.

    Join us in fostering inclusion and compassion through technology. Contact us today to learn more about IT4Change and discover how you can help build a more connected and caring community. Together, we can create meaningful change.

     

    Recycling for a Sustainable Future

    HIOD IT is committed to environmental and community stewardship through our Eco-Friendly IT Program. By promoting sustainability, we responsibly recycle electronic waste (e-waste) and take meaningful steps toward a greener future.

    Clients can easily participate by handing over outdated devices during onsite visits or dropping them off at our office. Afterward, we ensure proper disposal through certified e-waste facilities to minimize environmental impact. Furthermore, we refurbish these devices and donate them to local charities, positively impacting underserved communities.

    By joining our efforts, you can help build a more sustainable future through responsible e-waste disposal and charity support. Together, we can create a greener, more connected world. Contact us today to join the Eco-Friendly IT Program.

    Managed IT Solution Insights

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    • How to Build a Security-First Culture That Empowers Your Hybrid Workforce

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    • Cloud Security

      Cloud Security — and How to Get Started

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    • Layered approach

      Vulnerability Scans vs. Vulnerability Assessments

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    • Preparing Your Business IT for EOFY Success

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    • Hiod IT - Ransomware

      A New Era for Australian Cybersecurity – Mandatory Ransomware Reporting

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    • HIOD Picture

      How IT Solutions Can Help Businesses Improve Cybersecurity

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    • Computer

      Understanding the Different Types of Managed IT Services for Businesses

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    • Blue background blue pig white overlay font

      Tech Budgeting 101 for Small Businesses

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    • cybercriminals

      Think Like A Cyber Criminal

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    • Your calm in the storm. Person. Lightening strike

      The Benefits of Cloud Solutions for Businesses

      The Benefits of Cloud Solutions for Businesses In today's fast-paced business environment, staying ahead of the curve is essential for success. Across Australia, businesses are striving for greater efficiency, scalability, and agility to remain competitive. One key technological solution enabling these advancements is cloud computing. In this blog, we’ll explore the many benefits of cloud solutions and how they can transform your IT infrastructure, helping businesses across the country thrive in an ever-evolving marketplace.   Embracing IT Solutions Australia has emerged as a global business hub, attracting startups, small and medium-sized enterprises (SMEs), and [...]

    • Basketball Basketball player Your IT team + Our IT Support Dream Team

      The Importance of IT Support for Small Businesses

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    • Yellow background with overlayed text. Yellow ducks

      5 IT Solutions to Streamline Your Melbourne Business Processes

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      The Importance of Cybersecurity in Managed IT Services for Melbourne Businesses

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    • Common IT Issues

      5 Common IT Issues Faced by Melbourne Businesses and How to Fix Them

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    • Two faces, heads close together, on a blue background, with an overlay title saying 'Two Heads Are Better Than One'

      5 Benefits of Outsourcing Managed IT Services in Melbourne

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    • Cyber Supply Chain Risks

      Securing your Supply Chain through Effective Vendor Selection

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    • Cyber Supply Chain Risks

      Top 3 Supply Chain Risk Misconceptions

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    • Cyber Supply Chain Risks

      Recommended Best Practices to Reduce Cyber Supply Chain Risks

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    • Outdated Software

      The Dangers of Running Outdated Software

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    • Mitigating Risks

      4 Practical Steps to Take When Hardware and Software Expire

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    • Social Ad

      3 Technology End-of-Service Myths

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    • supported technologies

      End of Life/End of Services

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    • IT Meeting

      It’s Time to Consider Your Infrastructure

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    • Team work

      Secure Your Infrastructure To Protect Your Business

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    • Remote working

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    • the New Normal

      Ready Your Business for the New Normal

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    • Team discussion

      Turn your ideas into solutions

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    • Phishing

      Top 5 Ways to Protect Against Email Attacks

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    • IT Idea discussion

      Simplify your security management with Microsoft Azure

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    • phishing

      Top 3 Phishing Attacks and How to Defend Against Them

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    • Email security

      Email Security Beyond the Gateway

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    • Email attack

      SPECIAL REPORT: Defending Against Business Email Compromise Attacks

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    • Covid-19

      Top Five Email Scams Aiming To Exploit Covid-19

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    • Cyber crime

      Protecting your business from cyberthreats in 2022

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    • e-book

      13 Types Of Email Cyberthreats

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    • Hacking

      Threat Spotlight: Conversation Hijacking

      Threat Spotlight: Conversation Hijacking Don’t talk to strangers! Understand conversation hijacking, a costly new cyber threat. Check out this recent blog post and find out why you can’t always be sure who you’re talking to—and why it’s critically important to be aware of a new type of threat called “conversation hijacking.” Dig into this blog, posted by Barracuda email security specialist Don MacLennan, and discover the surprising lengths some hackers go to in order to insert themselves credibly into your existing conversations with colleagues, partners, and customers. And find out how terribly costly these [...]

    • Microsoft office apps

      Email Threat Scanner for Office 365

      Email Threat Scanner for Office 365 Find out what threats are hiding in your inbox with Barracuda Email Threat Scanner for Office 365. 1. Identify advanced security and compliance threats already existing in your mailboxes 2. Get a detailed report of all threats it discovers Our customers love Barracuda Sentinel’s innovative context-sensitive AI and Office 365 API integration. It gets great ratings from independent analysts like Forrester Research. Don't wait—see what's hiding in your Office 365 inbox today and other sophisticated, evasive email threats. Contact our team today to scan your inbox for FREE! [...]

    • Laptop

      The Need for Total Email Protection

      4 Minutes to Security Insight New Video Goes Deep Take four minutes to watch this video, where email security expert Olesia Klevchuk from Barracuda explains the evolution of email threats—and why a multi-layered approach to security is emerging as the best way to fend off today's sophisticated attacks. Video Transcript Hi, my name is Alessia and I'd like to talk to you about the evolution of email threads and the need for multilayer protection. Today, your email security probably looks something like this. You have a secure [...]

    • Google

      GOOGLE WORKSPACE MANAGEMENT

      Google Workspace Management Has your company got no in-house IT or MIS personnel? Or maybe your IT team doesn’t have the time to explore and figure out the Google Workspace (formerly G Suite) Admin console. Well, fortunately for you, our Google Administration experts are here to assist with all the Google Workspace Management services you may need. What is Google Workspace? Formerly known as G Suite, Google Workspace combines social networking, powerful collaboration tools, and intranet software into a comprehensive digital workplace platform. This leading cloud computing platform offers a variety of packages designed to [...]

    • Cloud computing in 2020 IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

      What does 2020 hold for Cloud Computing?

      What does 2020 hold for Cloud Computing? As more application platforms go to the cloud, cloud computing in 2020 will see developments and new directions that will continue to solve key business challenges. We explain what the advantages of cloud computing are for your business here. Designed with the end-user in mind, the flexibility, convenience and simplicity of cloud computing services streamline business processes. Microsoft, Google and Amazon are one of the major cloud providers today and, here at HIOD IT, our IT support company that operates in Melbourne, have experts who help businesses migrate to these industry [...]

    • IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

      Responding to COVID-19

      Responding to COVID-19 The coronavirus pandemic is a fluid situation that HIOD IT is taking very seriously. We are taking every precautionary measure possible to ensure the safety of our staff, whilst continuing to provide an excellent service to our clients.  Many businesses have begun transitioning to working-from-home in accordance to guidance by the Australian Government's Department of Health. We fully endorse this transition and are here to help you, ensuring your staff have the technology needed to stay productive. There are several main factors that must be considered before asking staff to work from home:  Can [...]

    • Computer hardware components IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

      Computer Hardware Components Explained

      Computer Hardware Components Explained It’s important for any business that utilises technology and computers to understand the basics of the computer hardware components they are using. Without the adequate hardware, your software may not run efficiently - if at all. It’s important to stay informed about the equipment your business uses, as it can greatly impact your productivity. The rest can be left to your business IT support provider! Firstly, what is IT hardware? Put simply, IT hardware refers to any physical or tangible elements of a computer. IT hardware helps to facilitate any computing operations as [...]

    • migration in cloud computing IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

      Migration in Cloud Computing: How to Convert Your Business?

      Migration in Cloud Computing: How to Convert Your Business? An increasing number of businesses have turned to cloud computing services due to their significant storage benefits, business efficiency and affordable pricing - however, for many businesses that continue to operate without it, it may be daunting to make the switch.  If you’re considering migration in cloud computing but want to ensure that your business data stays safe and guarded, look no further. In this post, we discuss all the ways you can successfully move your business to the cloud.  What is the Cloud? For those who aren’t [...]

    • cyber security management strategies IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

      Top Cyber Security Management Strategies for Current Threats

      Top Cyber Security Management Strategies for Current Threats It is important to understand the risks that a business’ digital network are exposed to, so that appropriate and safe security measures can be adopted, to prevent your business against cyber crime. In this post, we discuss four of the top security risks facing workplaces today, and the best cyber security management strategies to address each of them.   Lack of Security Training The Threat: Employees who are not trained in security practices are more likely to take less measured and careless actions when it comes to information systems and [...]

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