Managed IT Services
SERVICES TO HELP SAVE COSTS AND STREAMLINE YOUR BUSINESS.
Managed IT Solutions for any business size
We understand that a robust IT infrastructure is crucial for the success of your business. That’s why we offer comprehensive managed IT services to meet all your technology needs. When you invest in our Managed IT Services package, you gain access to a team of highly skilled professionals dedicated to solving all technical complexities. No problem is too difficult, and no project is too ambitious for us.
Our team of engineers is the best in the field and is committed to helping your company rise above the rest by optimising your IT infrastructure. Every business relies on its IT systems, so don’t let slow computers and outdated systems hold you back. Be the best you can be with our Managed IT services.
With our expertise and commitment to excellence, we ensure your IT systems are reliable, secure, and optimised for peak performance.
Why Choose Us?
1. Tailored Managed IT Solutions
We take a personalised approach to address your unique business requirements. Our team works closely with you to design and implement tailored managed IT solutions that align with your goals and budget.
2. Proactive IT Support
Our managed IT support services are designed to prevent issues before they disrupt your operations. With 24/7 monitoring and rapid response, we keep your systems running smoothly, minimizing downtime.
3. Expertise in IT Services
Our experienced team of IT professionals is well-versed in the latest technologies and industry best practices. We stay ahead of the curve to provide you with the most effective IT services.
Our mission at HIOD IT is to empower your business to operate more efficiently by taking on the responsibility of managing and maintaining your IT services, hardware, and network.
As your trusted IT Managed Service provider, HIOD IT assumes the daily upkeep and functionality of your IT infrastructure, networking, and overall administration. Additionally, we handle any short or long-term IT projects, tasks, or expansion requirements.
Many businesses concurrently find that recruiting, training, and retaining in-house IT staff can be cost-prohibitive. By choosing HIOD IT as your Managed IT Service provider, you can outsource some or all of your technology and IT needs, allowing your organisation to operate more efficiently.
Features of Managed IT Services
24/7/365
Monitoring
In the realm of IT, a notable advantage is the continuous resolution of bugs and errors within your systems. However, major software developers typically place the responsibility of managing these patches squarely on your shoulders. Opt for HIOD IT’s Managed IT Services instead. By doing so, you can stay current and up-to-date without diverting your attention from more crucial tasks.
Unlimited
IT Support
We believe a Managed IT Service provider should bear all technical risks, which is why we don’t impose hourly retainers on our support. Technical issues can vary month-to-month, and your support plan should too. Whether you need 10 or 20 hours of Managed IT Support, there are no extra charges. We offer flexible Managed IT Solutions to ensure uninterrupted IT Services.
Helpdesk
Support
Whenever an issue arises with your IT, simply raise a ticket, establishing a direct line of communication between you and our skilled technical experts. Our ticketing system is both swift and dependable, with an impressive 86% resolution rate on initial contact. This guarantees prompt and reliable support from HIOD IT, your trusted provider of Managed IT Support Services, whenever unexpected challenges surface.
Patch
Management
Patch management is a vital component of our Managed IT Services. In today’s dynamic IT landscape, we handle the identification, testing, and implementation of software patches and updates to ensure your systems remain secure and up-to-date. With our Managed IT Support Services, you can focus on your core operations while relying on HIOD IT to maintain optimal system performance and security through effective patch management.
Managed
Anti-Virus
As technology advances, businesses seek greater operational efficiency, but they must also contend with the rapid evolution of viruses and malware, which pose increasingly sophisticated security risks. Staying ahead of these threats requires regular updates to AntiVirus software. At HIOD IT, our Managed IT Services ensure that your network remains protected with the latest enterprise-grade security solutions. We continuously update your system, safeguarding your operations against today’s advanced cybersecurity threats. This proactive approach helps ensure the security and continuity of your business in an ever-changing digital landscape.
Network
Monitoring
The strength of your network is directly linked to the efficiency of your business operations. A network failure can disrupt critical components like your e-commerce site, phone systems, accounting records, emails, and access to company files, potentially halting your business. Ensure business continuity with HIOD’s Managed IT Support Services. We proactively monitor your network, ensuring it remains robust and reliable, preventing disruptions that could impact your operations.
Automated
Tasks
Time is a valuable resource in business, and every moment matters. At HIOD IT, we understand the importance of efficiency. Our Managed IT Services are designed to automate routine tasks, which not only help extend the lifespan of your equipment but also reduce unnecessary strain on your team and overall business performance. By leveraging automation, we streamline your operations, allowing you to focus on the critical aspects of your business that drive growth and success.
Advanced
Alerts
The benchmark for excellence in Managed IT Services is how quickly network issues are addressed. At HIOD IT, we’ve invested in cutting-edge technology that enables us to receive instant notifications for even the smallest IT problems. Whether it’s a slow computer or a failed update, our system triggers immediate alerts and initiates an automated ticketing process to ensure swift resolution.
Remote Management
At HIOD IT, we believe businesses shouldn’t be burdened by high call-out fees. That’s why we’ve invested in advanced remote technology to minimise unnecessary expenses for your company. This technology not only helps reduce costs but also speeds up issue resolution, with 86% of inquiries being resolved quickly. This is a clear demonstration of how HIOD IT is committed to saving you both time and money through our Managed IT Support Services.
Detailed
Reports
At HIOD IT, we believe accountability is essential for being a trusted Managed IT Services provider. That’s why we provide you with detailed monthly reports on the status of your network. These reports include SLA compliance, ticket summaries, uptime and downtime statistics, as well as evaluations of network health and overall status. Our goal is to keep you well-informed about the strength and reliability of your business’s IT infrastructure and the quality of our support services.
Server &
Hardware
With access to a team of skilled IT technicians ready to support your hardware and software needs, your business also benefits from expert IT consultations at no extra cost. HIOD IT provides valuable strategic guidance on IT investments during a meeting with your business board. There are no call-out fees or hidden charges, ensuring that your company can leverage the full potential of its IT infrastructure. The goal is to unlock your business’s growth through our Managed IT Support Services, offering insights that drive efficiency and innovation.
Backup Maintenance
In today’s technology-driven business environment, data backup is essential, but it’s not enough to simply set up a backup system. Consistent monitoring of its functionality is crucial. If backups fail or if data outside their scope is added, your system becomes exposed to risks. Monitoring the success or failure of daily backups is vital. At HIOD IT, we include this detailed task in all our Managed IT packages, including Cloud Computing Services. This ensures that you don’t need to worry about constant oversight, while we maintain data continuity and protect your business from potential disruptions.
Ready To Get Started?
Use the below contact us form to fill in your details, a friendly HIOD IT staff member will be in touch.