Managed IT Services Plans


  • Backup Maintenance
  • Windows Updates
  • Intrusion Detection
  • User PC Support
  • Helpdesk Integration
  • Server Support
  • Remote Management
  • Automated Tasks
  • 3rd Party Patching
  • Managed Server
  • Managed Antivirus

05-10 $80.00

  • YES
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  • NO
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  • NO
  • NO
  • $220 per month
  • $5.00 per month

11-30 $70.00

  • YES
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  • NO
  • YES
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  • $200 per month
  • $3.00 per month

31-60 $60.00

  • YES
  • YES
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  • NO
  • YES
  • YES
  • YES
  • $180 per month
  • $2.00 per month

Managed IT Services Insights

  • IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

    Responding to COVID-19

    The coronavirus pandemic is a fluid situation that HIOD IT is taking very seriously. We are taking every precautionary measure possible to ensure the safety of our staff, whilst continuing to provide an excellent [...]

  • cyber security management strategies IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

    Top Cyber Security Management Strategies for Current Threats

    It is important to understand the risks that a business’ digital network are exposed to, so that appropriate and safe security measures can be adopted, to prevent your business against cyber crime. In this [...]

  • Importance of managed IT services IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

    The Importance of Managed IT Services: Top 5 Reasons

    At HIOD IT, we understand that there are many factors of running a business, from data storage to client communication, that rely on a strong and stable IT network. When businesses encounter an IT-related [...]

  • IT outsourcing services IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

    Five reasons to outsource your IT services as an SMB

    As a small to medium sized business, it is important to handle any of your technical problems with efficiency and speed. Today’s consumers continue to evolve and gain bargaining power over brands because technology [...]

  • Best IT Managed Services IT Support Melbourne Business IT Support Melbourne IT Support Company Melbourne

    How to Choose the Best IT Managed Services

    The efficiency and effectiveness in IT solutions is redefined in any process especially in business operations. The increasing reliance on IT cannot be denied and there is a need for proper IT support for the...
    Find out more

Managed IT Services Case Studies

  • retail-footwear-industry-case-study-hiod-it-it-support-melbourne

Case Study – Data Centre Refresh

December 24th, 2019|0 Comments

Client in the Retail Footwear Industry About Our Client Our client is a leader in the Australian retail footwear industry that is well-known for its high-quality and comfortable premium [...]


When you invest into our Managed IT Services package you get a whole team of highly skilled professionals who are dedicated to solving all technical complexities. No problem is too difficult, and no project is too ambitious. Our team of engineers are the best in the field and want to help your company rise above the rest by helping you with your IT infrastructure. Every business relies on their IT. So, do not get weighed down by slow computers and outdated systems. Be the best that you can be, and let us help you with our Managed IT services.

Why use HIOD IT as your IT Managed Service provider?

The objective of HIOD IT’s Managed IT services is to enable your business to run all the more viably by moving the weight of overseeing and maintaining your IT services, equipment and network to HIOD IT.

As your IT Managed specialist organization, HIOD IT will maintain responsibility for the everyday upkeep and functionality of your IT foundation, networking and general administration, as well as managing any short or long term IT projects, activities and expansion requirements.

Concurrently, numerous organizations discover employing, preparing and keeping up of inward IT staff cost prohibitive. Utilizing HIOD IT as your Managed IT Service supplier enables your organizations to outsource all or part of your technology and IT needs.

Other IT Support Services

VoIP Phone System

Cloud Computing Services

IT Hardware & Software Services

Features of Managed IT Services

24/7 365 monitoring

Our team of highly trained experts is ready, willing and able, to tend to your needs all day, every day. Everyone knows that IT problems can happen sporadically and without warning. Furthermore, you cant choose when a nasty surprise arises in your network. So, you need someone who will be paying attention all year round. HIOD IT has 24/7 monitoring and we will always be prepared for a problem. We never take an eye off your network.

Patch Management

One of the great things about the IT world is that bugs and errors are constantly being fixed in your systems. However, the big software developers expect you to manage all of these patches yourself. Instead, choose HIOD IT to do it so that you can be all up to date without being pulled away from more important work.

Unlimited IT support

We believe that an IT company should mitigate all of the technical risk themselves. This is why we don’t put hourly retainers on our support. Technical issues are never going to be perfectly spread out between each month so neither should your support. If you need only need 10 hours of support one month and 20 the next, you shouldn’t be charged extra for that.


Each time you have a problem. You can raise a ticket, which is a direct line of communication between you and our technical experts. Our ticketing system is fast a reliable, 86% of all of our tickets are solved on the first call. This means you can rest assured that whenever an unexpected problem comes up, HIOD will be there quickly!

Managed Anti Virus

As technology advances every year it helps businesses become more effective and efficient in their workday. Unfortunately, this means that viruses and malware are also becoming smarter. Today’s security threats are extremely advanced and will easily penetrate your network unless you are constantly up to date with the latest Anti Virus software. Here at HIOD, we will always make sure that your antivirus is always the greatest in enterprise-grade protection.

Network Monitoring

Your business efficiency is only as good as your network strength. If your network was to crash and ‘go down’, your business would crash and go down with it. Your E-commerce site, your phone systems, your accounting records, your emails and company file access. These are all in danger of not working if your network goes down. Let HIOD monitor your network to ensure that your network is not in danger of stopping your business.

Automated Tasks

Any good business professional will know that time is money. The more time you can create for yourself, the more opportunity there is to focus on the truly important things. HIOD IT will focus on streamlining your business through automated tasks. These are the small tasks that will improve the lifespan of your computers, and get rid of any unnecessary tasks that are dragging down your work and your business.

Advanced Alerts

The standard of any good Managed IT Services company is the time that it takes them to respond to a problem within your IT network. HIOD IT has invested in some of the best state of the art technology that allows us no be notified and even the smallest of problems, is your computer running slow? Did an update not install correctly? HIOD IT will get an instant notification about it and ticket will automatically launch.

Remote Management

HIOD IT believes that companies should not be punished with endless amounts of call out fees. So here at HIOD IT, we have invested in the best remote technology available. Meaning that your company is not paying for needles call out fees. Plus, this means that your problems are going to be solved even quicker. 86% of all calls are solved on the spot. This is just another way that HIOD IT can save you time and money.

Comprehensive Reports

HIOD IT believes that the key to a good Managed Services company is accountability. That is why every month we will send you detailed reports of just exactly how your network is going. SLA breaches, ticket summaries, up-time / down-time reports, network status and health reports. We want to make sure that you are well informed about the strength of your business and the strength of our services.

Backup Maintenance

Having a backup of your data is essential in today’s technology-driven business practices. However, it is one thing to have the backup in place, it is another thing to keep up constant monitoring of this backup. If backups start to fail, or data is added that is not within the breadth of the backups reach, your system will be at risk. You need to have someone monitoring this success or failure of each daily backup. HIOD IT will include this tedious task in all of our MIT packages that include our Cloud Computing Services, so that you don’t have to worry about it.

Server / Hardware Help

Not only are you getting a team of friendly technicians that will help you out with your IT Software & Hardware problems, but you are also getting a team of experts that are willing to give your company free IT consultation. We will meet up with your business and board and give free advice on where your company should be investing in IT. No call out fee, no extra costs whatsoever. We just want to help your business grow into everything that it can be.

Ready To Get Started?

Use the below contact us form to fill in your details, a friendly HIOD IT staff member will be in touch.