Not-for-profit IT Support
Our team of IT experts specialise in offering not-for-profits IT support in Melbourne. Class-leading not-for-profit IT support at cost-effective prices that are suitable for any budget. HIOD IT understands that IT issues can occur at any time, that’s why we work with not-for-profit organizations to create budget-friendly IT solutions that work for them. Whether your not-for-profit organization requires IT Support, email migration, server support or network optimization HIOD IT can help at any time.
How can we help?
The not-for-profit industry has many challenges. They often face limited funding and resources, and also face complex regulations, all while trying to protect their donor’s information.
All not-for-profit organisations deserve high quality and affordable IT support. It can be a challenge finding a reliable IT support team, so when your not-for-profit organization needs help to reach its goals, we’re ready.
HIOD IT can give your not-for-profit IT support that is tailored to your staff and technology requirements, and also help make smarter decisions about how your budget is spent.
Not-for-profit organizations can budget effectively with our fixed priced packages that won’t vary quarter to quarter.
Managed IT Services
We understand that when you work for a not-for-profit organisation you usually wear many hats. Our Managed IT services can allow you to focus on spending your time and energy where it matters the most, on your organisation’s mission.
HIOD IT’s Managed IT Services packages are designed to provide our clients with price certainty and peace of mind. Our aim is simple; create silence around your IT infrastructure, network, and services. To make that possible, our custom Manage IT Services packages include:
- 24/7, 365 Monitoring
- Unlimited IT Support
- Remote Management
- Network Monitoring
- Automated Tasks
- Advanced Alerts
- Backup Maintenance
- Server/Hardware Help
- Patch Management
- Helpdesk
- Managed Antivirus
- Detailed Reports
Cyber Security
Not-for-profit organizations that collect and preserve private donor information are especially vulnerable to cyber-attacks. They tend to focus too little on their IT security therefore Cybercriminals make it their mission to steal that valuable data. For this reason, they need to invest in digital security.
By engaging with an MSP like HIOD IT, we can help your organisation remain compliant and secure through data and network security.
Take action – Prevent. Detect. Respond
IT Support
Increasing reliance on technology requires reliable IT support for not-for-profits to ensure services are delivered to the community. Our helpdesk team at HIOD IT ensure that all problems are resolved quickly and do not interfere with daily tasks.
Our not-for-profit IT support can be provided on-site or remotely and includes proactive as well as reactive solutions. Some of the common problems we help our customers with are, IT support, printing, emails, Office applications and desktop computing.
Email Migration
With the cloud now a cost-effective solution for most not-for-profits, HIOD IT can help manage and migrate your not-for-profit organization to the cloud. Whether you are wanting to move to Microsoft 365 or Google Workspace, HIOD IT can plan your whole migration for your organization as well as support your staff through the transition.
Server Support
While many companies are moving to the cloud, maintaining local infrastructure is often still needed. HIOD IT will collaborate with you to ensure that the infrastructure of your company fulfils your needs.
As your managed IT service provider, part of our responsibility is to manage, maintain and support your servers, network and equipment proactively. This includes making sure that your IT infrastructure is not at risk from potential IT security threats.
Network Optimisation
Pricing
Budgets
Annually, our team will meet one-on-one with you to discuss your current and future technical needs and to assist you with the budgeting process.
It is important to understand and predict your organisation’s technical costs before they occur and this can only be successful by planning.
Projects
Pricing is a big part of the decision making process for not-for-profits.
At the same time, it’s important to have a good idea of exactly what you’re going to get for that price.
The cost of your project is determined in advance, so you’re not surprised by any hidden fees.
Unlike other businesses, our team understands how important it is for a not-for-profit organisation to plan budgets ahead of time as funds are not always readily available.
HIOD IT has been an integral part of our IT strategy now for the last 6 years. In my role over the last 4 years, HIOD IT has been a pleasure to deal with. They have been prompt, reliable and able to resolve issues as they arise.
Additionally, they have saved us tens of thousands of dollars per year with advice around how we can make our operations more efficient. Advising us on different products on the market that would suit our needs better while saving money.
I can highly recommend Dan and the team at HIOD IT. You may not think you have a need in this area, but it’s definitely worth the conversation to see if HIOD IT can save you time, money and frustration.
We’ve used HIOD IT since April 2014, and have been continually impressed with their expertise and responsiveness. They have provided a wide range of services to us, including internet optimisation, server upgrades, cloud transition, and monthly systems monitoring.
We highly recommend their services.
We love the whole team at HIOD IT. Whether it is answering questions or rolling out new systems they never miss a beat. Always willing and able to find a solution that is right for us. Couldn’t recommend more!
HIOD IT has been managing Casey City Church’s IT assets for about 5 years. As such, I would have no hesitation to endorse them to any other Church or organisation that also has IT needs. HIOD IT oversees desktop support, Server management, our PBX Phone systems, any purchasing of technology assets and also installations of further upgrades. HIOD IT has a wonderful team to manage our IT network, ensuring it is operational 24/7”.
HIOD IT have provided fantastic customer services to our business for many years now. They understand our unique business structure (church/not for profit) and are accommodating to that. The team also look after us and provide us with great value for money in addition to updating and adapting our IT solutions as our business continues to grow. Would highly recommend HIOD IT for your IT and telecommunications needs.
Ready To Get Started?
Use the below contact us form to fill in your details, a friendly HIOD IT staff member will be in touch.