1300 363 516

IT Support

HIOD IT helps small, medium and enterprise sized businesses get the best from their IT infrastructure.

We offer complete packages for all types of IT services:

  • Proactive IT support
  • Comprehensive IT services including consultancy, supply and implementation
  • Cloud services and hosted IT

Ideal for people who want fast and efficient break-fix support for themselves and their team from a team of qualified IT Support staff.

HIOD IT Help desk provides remote support during office hours and out of office hours. Contacting our Service Desk couldn´t be easier – either call, email or for the fastest response use our Help desk System for a prompt and efficient response – as often as you need.

If we can´t fix it remotely or you need support out of hours that´s not a problem, as a contract customer you will be entitled to preferential onsite, out of hours, and project rates so we can always be there when you need us.

Why choose us, over the competition?

Our highly-qualified IT Support staff give clear, unbiased advice in plain English.

We listen to our customers, understand their business needs, and deliver appropriate IT solutions.

Our world-class customer service is backed by our unique proactive service warranty.

We are proactive not reactive

Why is outsourcing your IT Department a good IDEA?

  • In 95% of cases our proactive IT support service is better than having your own IT team
  • The latest Information Technology news being announced daily, keeping up to date with the constantly evolving world of IT can be extremely hard
  • Even companies which have internal IT provision often need some extra assistance
  • Your IT team may need additional skills or simply more engineering time to implement a new project
  • IT requires a vast range of skills and your internal IT people may not possess all the necessary skills.
  • Having IT support means your internal team can then concentrate on making sure your applications work effectively

If your current supplier keeps letting you down…

because:

  • you can’t rely on your current IT
  • you have no faith in your supplier
  • your supplier is not proactive
  • you are struggling to get a hold of your IT provider
  • you never know what my bill will be

You should consider changing your IT support provider and choosing HIOD IT as your next IT Support Contractor.

 

Contact HIOD IT today on
1300 363 516 or [email protected]

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