Pros and Cons of Business VoIP: Should You Make the Switch?

Business VoIP pros and cons

What is VoIP?

For many businesses, a phone system is essential to maintain communication with new and existing clients, as well as business partners. However, many business owners can attest that a traditional landline is more hassle than it’s worth. In the age of the internet, a business VoIP phone system just might be the way to go.

So, what exactly is VoIP? Short for Voice over Internet Protocol, VoIP functions in place of a traditional landline by allowing users to make and receive calls over the Internet. If your business has an existing internet connection, installing a VoIP phone system should be no problem at all. 

If you’re a business owner who is considering the switch to VoIP, you’ve come to the right place. In this post, we discuss the pros and cons of VoIP for your business, and whether or not your business should make the switch now. 


Business VoIP pros


Choosing to switch to VoIP allows your business much more flexibility. If your office already has an internet connection, you’ll be able to install VoIP and have it running in a matter of minutes. If you’re moving offices, you can do so with the assurance that you’ll be able to disconnect VoIP from your old office and easily reconnect it to your new space, without needing to change phone numbers. Unlike a traditional landline, which requires professional disconnection and re-installation, your business can easily relocate without hassle when you switch to VoIP.

Low Cost 

Many businesses don’t realise that, by using a traditional landline, they are paying more than they have to with the additional costs of installation, technical support and call charges. If you’re looking to cut down on costs, a VoIP phone system for your business is a great option. Not only are VoIP installation costs lower than a traditional landline, but you save on maintenance costs and carriage fees as well. You’ll be surprised at how much you save when your data and mobile services are running on one network, instead of paying multiple service providers for your communication needs. 


Businesses who have operated with a traditional landline will be shocked at how much office efficiency will improve after they’ve switched to a VoIP phone system. From maintaining effective communication with your clients and business partners to improving employee efficiency, a VoIP phone system can bring about a myriad of positive changes to your office. If your business consists of telecommuters or employees who work outside of the office, they can access the VoIP network from wherever they are, so employee efficiency is never compromised. Ultimately, switching to a business VoIP can save you both time and money, two factors which are crucial to any business owner. 


Business VoIP cons

Internet Connection Dependency

VoIP is entirely reliant on internet connection – that’s what makes it low-cost and easy to install. As such, a VoIP phone system can present complications when faced with the limitations of your business’ internet service. Complications that may arise include lags and drops in calls, poor voice quality, and call distortion. However, most businesses nowadays enjoy a relatively stable internet connection, so this should not be a problem. 

000 Emergency Services Complications 

Emergency services numbers were designed for landline telephones, so any business thinking of making the switch to VoIP should be aware of making 000 calls through your new phone system. Most VoIP phone systems allow 000 calls, but you should inform the operator that you’re making the call through a VoIP phone. Additionally, be aware that VoIP phone systems require a power source – please keep an emergency mobile phone that can make and receive calls, in the event of a power outage.

Make the Switch Now

Business VoIP pros and cons

If you’re looking for any VoIP business phone systems in Australia, look no further. Whether your business is big or small, we’ve got the perfect VoIP plan to suit your business’ needs – you’ll never have to worry about paying more than you have to. At HIODIT, we can migrate your existing landline or phone system during your switch to our cloud-based VoIP phone system. For more information on our VoIP phone system plans, visit this page. Alternatively, if you’re unsure about which VoIP phone system plan is the best for your business, don’t hesitate to contact us. We look forward to growing your business with you!