Case Study – Hardware Procurement


Our client’s IT hardware needed an upgrade and sought our IT hardware services. Based in Melbourne, our IT support services professionals specialise in ​Managed IT services and other ​IT services in Melbourne​. As part of a three-year plan, our client was rolling out the latest version of desktops, which included 100+ devices spread across their Australia and New Zealand branches. Our client understood that a smooth process is critical to ensuring that their business was not impacted by inefficient rollout processes. HIOD IT was chosen to assist in the challenging delivery of the project given the tight timeframe for competition, the volume of the users to be upgraded and the multisite nature of the project.


Our IT support professionals were successful in constructing a roll out plan that ensured a seamless rollout in a timely manner. HIOD IT’s IT services experts handled everything from single terminal implementation to multiuser installation. HIOD IT took full responsibility of the project and ensured that new computers were installed, tested, configured and ready for use by staff as scheduled. Having the right people and skills, HIOD IT’s IT hardware specialists has worked with many clients across multiple projects and knew it could be done on time. The primary concern was the end users and as such their priorities were considered during the rollout process. HIOD IT managed to get the devices delivered on time and assigned a technical team for the data and applications to be mapped across. This enabled the client’s internal IT team to focus on its ongoing tasks and to leave the migration to HIOD IT support experts.


Our IT hardware and software procurement specialists at HIOD IT successfully procured and deployed the latest IT technologies for the client in a quick and timely manner, which increased their customer satisfaction. The project was delivered within budget and on time despite being delayed due to a supply shortage. The client was left satisfied with the new IT hardware and cost savings from this successful project working with HIOD IT.

Do you feel like your business requires an upgrade or are you facing any problems with your IT support? HIOD IT is an IT support company that provides the following ​IT Support Services in Melbourne​: