MANAGED IT SERVICES.
“When you invest into our Managed IT Services package you get a whole team of highly skilled professionals who are dedicated to solving all technical complexities. No problem is too difficult, and no project is too ambitious. Our team of engineers are the best in the field and want to help your company rise above the rest by helping you with your IT infrastructure. Every business relies on their IT. So, do not get weighed down by slow computers and outdated systems. Be the best that you can be, and let us help you with our Managed IT services.
Our Features.
24/7 365 monitoring
Our team of highly trained experts is ready, willing and able, to tend to your needs all day, every day. Everyone knows that IT problems can happen sporadically and without warning. Furthermore, you cant choose when a nasty surprise arises in your network. So, you need someone who will be paying attention all year round. HIOD IT has 24/7 monitoring and we will always be prepared for a problem. We never take an eye off your network.
Patch Management
One of the great things about the IT world is that bugs and errors are constantly being fixed in your systems. However, the big software developers expect you to manage all of these patches yourself. Instead, choose HIOD IT to do it so that you can be all up to date without being pulled away from more important work
unlimited IT support
We believe that an IT company should mitigate all of the technical risk themselves. This is why we don’t put hourly retainers on our support. Technical issues are never going to be perfectly spread out between each month so neither should your support. If you need only need 10 hours of support one month and 20 the next, you shouldn’t be charged extra for that.
Helpdesk
Each time you have a problem. You can raise a ticket, which is a direct line of communication between you and our technical experts. Our ticketing system is fast a reliable, 86% of all of our tickets are solved on the first call. This means you can rest assured that whenever an unexpected problem comes up, HIOD will be there quickly!
Managed Anti Virus
As technology advances every year it helps businesses become more effective and efficient in their workday. Unfortunately, this means that viruses and malware are also becoming smarter. Today’s security threats are extremely advanced and will easily penetrate your network unless you are constantly up to date with the latest Anti Virus software. Here at HIOD, we will always make sure that your antivirus is always the greatest in enterprise-grade protection.
Network Monitoring
Your business efficiency is only as good as your network strength. If your network was to crash and ‘go down’, your business would crash and go down with it. Your E-commerce site, your phone systems, your accounting records, your emails and company file access. These are all in danger of not working if your network goes down. Let HIOD monitor your network to ensure that your network is not in danger of stopping your business.
Automated Tasks
Any good business professional will know that time is money. The more time you can create for yourself, the more opportunity there is to focus on the truly important things. HIOD IT will focus on streamlining your business through automated tasks. These are the small tasks that will improve the lifespan of your computers, and get rid of any unnecessary tasks that are dragging down your work and your business.
Advanced Alerts
The standard of any good Managed IT Services company is the time that it takes them to respond to a problem within your IT network. HIOD IT has invested in some of the best state of the art technology that allows us no be notified and even the smallest of problems, is your computer running slow? Did an update not install correctly? HIOD IT will get an instant notification about it and ticket will automatically launch.
Remote Management
HIOD IT believes that companies should not be punished with endless amounts of call out fees. So here at HIOD IT, we have invested in the best remote technology available. Meaning that your company is not paying for needles call out fees. Plus, this means that your problems are going to be solved even quicker. 86% of all calls are solved on the spot. This is just another way that HIOD IT can save you time and money.
Comprehensive Reports
HIOD IT believes that the key to a good Managed Services company is accountability. That is why every month we will send you detailed reports of just exactly how your network is going. SLA breaches, ticket summaries, up-time / down-time reports, network status and health reports. We want to make sure that you are well informed about the strength of your business and the strength of our services.
Backup Matainence
Having a backup of your data is essential in today’s technology-driven business practices. However, it is one thing to have the backup in place, it is another thing to keep up constant monitoring of this backup. If backups start to fail, or data is added that is not within the breadth of the backups reach, your system will be at risk. You need to have someone monitoring this success or failure of each daily backup. HIOD IT will include this tedious task in all of our MIT packages so that you don’t have to worry about it.
Server / hardware Help
Not only are you getting a team of friendly technicians that will help you out with your IT problems, but you are also getting a team of experts that are willing to give your company free IT consultation. We will meet up with your business and board and give free advice on where your company should be investing in IT. No call out fee, no extra costs whatsoever. we just want to help your business grow into everything that it can be.
